Terms and conditions for product reviews

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On our website, we offer you the opportunity to read product reviews, but also to write them yourself. The product reviews help other people to make the right choice.

Who can write a product review?

Anyone who has made an online purchase through our website and has created an account to do so, or has used an existing account, can write a product review. This way we guarantee that the reviews are real and only posted by customers who have actually purchased the product in our shop.

How can I write a product review?

To be able to write a product review you need an account. This account can be created during the ordering process of your order. Then you can leave a review in two ways:

1. You will receive an email from us 21 days after your order asking you to fill out a review. You can then use the link to the special review page in your account. You can also log into your account in our web shop yourself via a web browser. Then go to the page “My reviews”.
2. Once you have received the mentioned e-mail, you can also leave a review on the page of the product you purchased on our website. This is only possible if you purchased the product in our webshop online.

Guidelines for permitted reviews

• The review should only be about (the operation of) the product. If you would like to rate our store in general, you can do so via Webwinkelkeur.
• We like to read why your like or dislike a product. This will help other customers better than just a good or a bad.
• Reviews that are placed at a wrong product, and therefore are not about that product, will be rejected and / or removed.
• Double reviews will be removed.
• Reviews with discriminatory, racist, offensive, abusive or threatening language we will not publish on our website.
• Do not leave personal and/or contact information in the review.

Is my review directly visible?

Your review is not directly visible on our website. We manually check each review for compliance with the above guidelines before posting it online. Therefore, it may take several business days for the review to be visible online. The date listed on a review is the date it was written by the customer.

How can I edit or delete my product review?

You cannot edit or delete your own review. If you wish to edit or delete a review, please contact us by email. We will make the adjustment for you (if within our guidelines) or remove the review.