Last updated: 03-12-2024
On our website, we offer you the opportunity to read product reviews, but also to write them yourself. The product reviews help other people to make the right choice.
Anyone who has made an online purchase through our website and has created an account to do so, or has used an existing account, can write a product review. This way we guarantee that the reviews are real and only posted by customers who have actually purchased the product in our shop.
To leave a product review, you therefore need an account. You can create this account during the ordering process of your order or at ‘My account’. You can then leave a review in the following way:
Your review is not directly visible on our website. We manually check each review for compliance with the above guidelines before posting it online. Therefore, it may take several business days for the review to be visible online. The date listed on a review is the date it was written by the customer.
You can edit your review yourself. To do so, go back to the e-mail you received from us 21 days after your order. You will now be taken to the review page, where you can choose to edit your review. If you no longer have this e-mail, please contact us by e-mail. We will make the adjustment for you (if within our guidelines).
You cannot delete your review yourself. You can contact us in this case too. We will remove the review for you.